Shipping policy

I aim to dispatch all orders on the same day. Orders placed later in the day or during busy periods may be dispatched the next working day.

UK Shipping

Orders within the UK are shipped using Royal Mail, Evri, DPD, or InPost, depending on the size, weight, and delivery requirements.

International Shipping

All international orders are sent via Royal Mail. Delivery typically takes between 7–21 working days, depending on the destination and local postal services.

Please note that delivery times are estimates and may occasionally be affected by factors outside of our control, such as customs delays or courier disruptions.

1. Overview

This website is operated by Harrie's Crafts. Throughout the site, the terms “we”, “us” and “our” refer to [Your Craft Store Name]. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this site. You must not use our products for any illegal or unauthorized purpose.

3. Products and Services

All products are handmade or carefully sourced. Due to their nature, slight variations in colour, size, and design may occur and are not considered defects.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

4. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable. Prices are subject to change without notice.

Payments are processed securely through Shopify’s payment gateways. We do not store your card details.

5. Orders and Billing Information

We reserve the right to refuse or cancel any order. In the event of a cancellation, you will be notified and refunded.

You agree to provide current, complete, and accurate purchase and account information.

6. Shipping and Delivery

Orders are processed within [X] working days. Delivery times are estimates and may vary depending on your location and courier services.

We are not responsible for delays once orders have been dispatched.

7. Returns and Refunds

Under UK consumer law, you may return most items within 14 days of receipt for a refund. Items must be unused and in original condition.

Custom or personalised items are non-refundable unless faulty.

Return postage costs are the responsibility of the customer unless the item is faulty.

8. Faulty or Damaged Goods

If your item arrives damaged or defective, please contact us within 48 hours with photographic evidence. We will arrange a replacement, repair, or refund.

9. Custom Orders

Custom or personalised orders require clear specifications. Once production has begun, cancellations may not be possible. Deposits may be non-refundable.

10. Third-Party Tools and Links

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products.

We may provide access to third-party tools or links which we do not monitor or control.

11. Intellectual Property

All content on this site, including images, designs, logos, and text, is the property of [Your Craft Store Name] and may not be used without permission.

12. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free.

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

13. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We only collect and use data necessary to process orders and provide services.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

16. Contact Information

Questions about the Terms and Conditions should be sent to:

Email: hsteers@hotmail.co.uk

Business Name: Harrie's Crafts